Course Transfer and Refund Policy
We are committed to making sure you have a great learning experience, and we want you to be confident in your course choice from the start.
Before You Request a Refund
Most learners find that a quick course change solves the issue. If your schedule or needs have shifted, we're happy to help you move into a better-fit course at no cost.
Free Course Transfers (Recommended Option)
If your plans change, we offer a simple, no-fee transfer option:
- ✓ Transfer within one month of registration
- ✓ No processing fees
- ✓ Move to a course that better fits your schedule or goals
This option keeps you on track without delays.
Refund Eligbility
You may request a refund within one month of registration if you have not started the course (i.e., opening any module within a course).
Approved refunds are issued minus a $15 processing fee per course.
Once any module in a course has been opened, the course is deemed in-progress and non-refundable.
Special Situations
We understand that unexpected things happen. We may consider exceptions for non-elective situations, including:
- Medical emergencies
- Military deployment
Documentation may be required.
How to Request a Transfer or Refund
We're here to make this easy. Send a request to albion@isu.edu.
Include:
- "Albion Transfer/Refund Request" in the subject line
- Name used at registration
- Course title
- Whether you would like to transfer courses or receive a refund
Processing Time
Refunds are processed within 5-10 business days. Banks may take additional time to post funds.
Our Commitment to You
We design our courses to be flexible, high-quality, and educator-focused. If something isn't working, we'll help you find a solution that supports your professional development.
